Read carefully before submitting a consumer complaint: 

Please try to resolve your complaint with the business or person directly. Many consumer complaints result from broken communications and can often be resolved with a letter or phone call from the consumer. If you cannot resolve the complaint, you may consider completing the consumer complaint form at the link below. 

What happens after I file a consumer complaint? 

While this office cannot investigate all complaints, it reviews and provides written responses to all properly filed consumer complaints. In some circumstances, the Attorney General may forward your complaint to the business complained against and request a written response from the business. All communication with consumers and businesses is handled in writing. Upon receiving a response from the business, our office will notify you of the response. If we do not receive a response, we will also notify you. 

Why is it important to file a consumer complaint? 

The primary purpose of the consumer complaint process is to allow the Attorney General to identify and devote limited resources to the most serious matters involving a pattern of unfair or deceptive trade practices inflicting widespread injury to Wyoming’s consumers and marketplace. This office handles a broad range of matters, and reviewing consumer complaints against businesses helps us identify patterns of concern and set enforcement priorities. 

Matters the Consumer Protection Unit CAN examine:  

(Includes but not limited to)

• Misleading advertising 
• Anticompetitive conduct 
• Bait and switch advertising 
• Consumer privacy invasions 
• Deceptive or unauthorized billing 
• Overly aggressive door-to-door sales tactics 
• Unfair trade practices 

Matters the Consumer Protection Unit CANNOT examine:

(Includes but not limited to)

• Business to business transactions 
• Lemon Law enforcement 
• Private contractual disputes 
• Landlord/Tenant related matters 

Additional information to keep in mind:

• Incomplete complaint forms will not be processed and will be returned to you.
• Please attach copies of any relevant documents that may be helpful in explaining what happened. 
• Refrain from using staples on your complaint or any attached documents. 
• To protect your privacy, please remove any sensitive or confidential information from the complaint and supporting documentation, including social security numbers, credit card numbers, or medical information. 
• The Attorney General represents the State of Wyoming and cannot represent you or act as your private attorney. 
• The Attorney General cannot provide legal advice or represent you in court. 
• Your complaint may be subject to disclosure under the Wyoming Public Records Act. 
• The Attorney General may, in some circumstances, share your consumer complaint and related documents with other state, local, and federal agencies.

Consumer Complaint Form:

You may open or download the CONSUMER COMPLAINT FORM (in pdf) and mail the completed form with any supporting documents to: 

Office of the Attorney General
Consumer Protection Unit
Kendrick Building
2320 Capitol Avenue
Cheyenne, WY 82002